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FAQ

  • How can I change my mailing address?

    To change your mailing address please contact us via email info@wondervida.com, preferably prior to the next billing cycle.

  • How can I unsubscribe?

    Please note that all Wonder Vida Family members must complete their first contribution to a charitable campaign prior to being eligible for cancellation. Requests to leave the program prior to having completed the contribution the first month, will go into effect after the contribution is processed for the first time.

    To cancel your subscription, please email info@wondervida.com. Please make sure to include the name and email address used when placing your original purchase. Subscription cancellations must be submitted within the first 15 days of the month to go into effect for the next billing cycle. Any request made after the 15th of each month will still be processed during the next cycle and go into effect for the following cycle thereafter. All contributions made by purchasing the subscription on the Wonder Vida Family shop are nonrefundable.

  • How does my Wonder Vida Family subscription work?

    When you purchase from the Wonder Vida Family, your contribution will process within the first 10 days of the month. As a thank you for your contribution, you will receive a curated package within the first 10 days of the following month. Members can take advantage of the lower prices and promotions offered on the Wonder Vida Family shop. The subscription will not be duplicated. As a member subscribed to the Wonder Vida Family, you will collaborate with a charitable organization and My Wonder Vida to impact our environment and communities. You will also receive a package that represents the partnered charity that particular month in appreciation for your contribution.

  • Am I automatically enrolled into the subscription after I place an order?

    Yes, Placing a new order under the Wonder Vida Family shop acknowledges your agreement to purchase and activate the subscription after your click the final "complete".

  • How can I re-activate my subscription?

    If you previously cancelled your subscription and want to re-activate it, please email info@wondervida.com.
  • How much does shipping cost?

    Domestic shipping rates $10.71

    International shipping rate $17.21

  • Do you ship worldwide?

    Yes, Shipping is worldwide.

    Always remember to review your address before the checkout to ensure the package is delivered as soon as possible to you!

  • How much time will my order take to arrive?

    Once packages are shipped they usually take 3-5 business days to arrive within the US and 10-15 business days for international orders.

  • Accepted payment methods?

    We currently accept these forms of payments:

    American Express, Discover, MasterCard, Visa and UCB.

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